Frequently Asked Questions
Have a question about our cookies, ordering process, or delivery options? You’re in the right place. Below you’ll find answers to some of the most common questions we get from chefs, cafés, and hospitality partners about our products, ordering, and wholesale program.
About Our Products
Q: Are your cookies really made from scratch?
A: Yes! Every cookie we make is crafted from scratch in our Apopka, Florida facility using high-quality ingredients and 100% real butter — no pre-made mixes or shortcuts.
Q: Do you use preservatives?
A: No preservatives are added to our recipes. Our products are kept frozen to maintain their freshness and quality naturally.
Q: Are your cookies fully baked or ready-to-bake?
A: We offer both!
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Ready-to-bake dough pucks (frozen) for chefs who want that fresh-baked aroma and experience.
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Pre-baked, individually wrapped cookies (frozen) for convenient thaw-and-serve solutions.
Q: Do you offer vegan options?
A: Yes! Our Vegan Chocolate Chip, Vegan Oatmeal Banana, and Vegan Peanut Butter cookies are made with premium plant-based ingredients and are just as delicious as our classic line.
Q: Are your products gluten-free?
A: Not at this time. All of our products contain wheat flour and are made in a facility that handles gluten-containing ingredients.
Buying & Availability
Q: Do you sell retail or direct to consumers?
A: No — Sunny Sweets is a wholesale-only bakery. We do not have a retail storefront, and our products are sold by the case, not by individual cookie.
Q: Why aren’t there prices on your website?
A: Because we sell exclusively wholesale, we do not display prices online. Pricing information is provided directly to approved wholesale accounts and distributors.
Q: Who can buy from Sunny Sweets?
A: We sell directly to restaurants, hotels, cafés, caterers, and distributors. If you’re a foodservice professional, we’d love to work with you!
Q: Do you have a storefront or offer walk-in purchases?
A: No, we don’t have a physical storefront at this time. Orders are placed in advance and delivered or shipped to your business.
Storage and Handling
Q: How should I store the cookies?
A: Keep all products frozen at 0°F or below until ready to use. Ready-to-bake dough should remain frozen until baked. Pre-baked cookies can be thawed and displayed for up to 5 days for best quality.
Q: What is the shelf life of your products?
A:
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Frozen dough: 6 months from production.
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Pre-baked cookies: 6 months frozen. After thawing: best enjoyed within 3–5 days.
Q: Can I refreeze thawed cookies?
A: We don’t recommend refreezing for best texture and flavor.
Ordering and Delivery
Q: How can I place an order?
A: You can order directly through us if you are in our delivery area, or through our distribution partners like Cheney Brothers, Inc. and Pastry Chef Resource, or contact us directly for custom orders and shipments.
Q: Do you ship outside of Florida?
A: Yes! We can ship anywhere in the U.S. and Canada using FedEx. Our Extra-Large FedEx Boxes hold 60 cookies per case for the best value.
Q: Do you deliver locally?
A: Yes! We offer free weekday delivery in the Orlando metro area.
Custom and Private Label
Q: Can you make custom cookies for my brand or event?
A: Absolutely! We specialize in custom flavors, shapes, and packaging — perfect for hotels, cafés, or promotional events.
Q: Do you offer private label options?
A: Yes, we can produce cookies under your brand name. Minimum order quantities apply — contact us for details.
Food Safety & Quality
Q: Where are your products made?
A: All products are proudly made in our licensed commercial facility in Apopka, Florida, under strict food safety and quality control standards.
Q: Do you follow allergen controls?
A: Yes. We maintain strict allergen segregation, cleaning, and labeling procedures to prevent cross-contamination.
Q: Do your products contain nuts?
A: Some flavors, like Macadamia White Chocolate and Oatmeal Cranberry Walnut, contain nuts. All products are labeled accordingly. Our products are manufactured in shared equipment that also processes peanut and tree nuts.
General
Q: How can I contact you?
A: You can reach us by email at Orders@SunnySweetsFL.com or through our Contact page. We love hearing from chefs, distributors, and cookie lovers alike!